I am guessing there is a mix-up in the email address, your friend needs to talk to the webmaster and have them check for similar emails, or an incorrect email associated with the friends account.
And to your original question, since the emails never arrive at your friends account, there is nothing they can do without contacting the webmaster.
Hope this helps.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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