I think that large stores like Lowe's and Home Depot, and also those referral companies like Home Advisor and Angies List are naturally going to attract inferior contractors. Lowe's relies on reviews and complaints to select, screen, and fire their contractors. Good contractors are not going to work for Lowe's because they can attract their own customers and make more money. They don't need Lowe's. So, I'm not surprised by your experience, but I would find another source for your flooring, preferably a company that doesn't use subcontractors that they don't know. If you want to use a large company, go to someone like Great Lakes Flooring, that The Villages uses for new construction.
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