Quote:
Originally Posted by l2ridehd
Xfinity is great until you do have a problem. And at some point you will. Then they are the most difficult company in the world to deal with. It's almost impossible to get someone who understands your problem. You will get disconnected several times before you finally find someone who can resolve the problem. If you take any customer satisfaction survey and your first answer is bad, you will be kicked out someway. They will never accept any bad survey. It's the only way they can report the customer satisfaction results they claim. And you will wait forever on hold and you will be kicked off before your problem is fixed.
So to say it works great with no issues, means you have never had a problem. Because when you do (and you will) they are a complete and total failure.
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Yes. I’ve had that happen with their surveys as well. I’ve also had them tell me what I want to hear, send a survey, but never fix or do what they agreed to do. They repeat what you say, are always polite, keep you on the phone a long time, and then...nothing. Extremely frustrating and employees take no ownership.
Anybody read Dave Barry’s Lessons from Lucy?