[retiredguy123]

People often refer to the BBB on this web site as a source to identify a good or bad contractor or business. But, I have found the BBB to not be helpful. When you search their web site, you find that almost every business listed is rated as A or A plus. They also state that a business is either accredited or not accredited. But, apparently, the accredited businesses are those that pay accreditation dues, and if they don't pay the dues, then they are listed as not accredited. This seems very deceptive to me. In fact, their most recent IRS Form 990, required for all non-profit charities, indicates that almost all of their annual income, about $6 million, came from the accreditation dues. And, almost all of their expenses were for employee salaries, about $5 million. To me, this sounds like a clear conflict of interest. Can anyone say that they have benefited from using the information or assistance provided by the BBB?