[biker1]

I have seen this in the past; sales and engineering are not always in sync with new areas.

Originally Posted by pacjag

I contacted Spectrum about internet service in Monarch Grove (Southern Oaks, below the Turnpike) when we were purchasing our new home. The first person I spoke to seemed optimistic about service being available. A few days later I got a call from someone else who told me they absolutely, positively did not provide service in Monarch Grove.

So, I ended up going with Comcast. When the tech came out to connect everything and set up the modem/router I pointed to the second feed cable in the low voltage cabinet in the garage and asked whose service that was. He told me it was Spectrum.

So, don’t be so sure Spectrum is not available at your new house. The big problem seems to be a lack of maps and their inability to find a street address.