The same thing happened to me when I moved into my new house a few years ago. I called Brighthouse (Spectrum) to start service and they told me that they didn't provide service to my address. They were wrong, and I went with Comcast. I even told the Brighthouse lady that my next door neighbor had their service, but she still said they couldn't connect service to my house. I don't really have a good feeling about a company that doesn't even know where they have installed their own cables.
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