Well, I presented the situation to two people at VHS (I see no need to give names) and they agreed with me. They seemed genuinely concerned that their own procedures appear to not have been followed. They are looking into it further, and I expect to hear something in the next day or two. Keep in mind the sequence. First, the injury. Second, tried to present the xrays and physician report to VHS and were told we would see "Tony". I am assuming this was a PA or NA, we were never told. Third, contacted ortho, and were told they do not do first or second days visits, she would have to wait until October. Fourth, were told by VHS to call an ambulance and go to the hospital. At no time were we offered and alternatives or explanations. It was literally take it or leave it. If they had followed their own procedures as outlined by the two people I talked to today, we would not even be having this discussion. If we were told it would be a few days, that is one thing. Two months is unacceptable under any circumstances. If we were given any options or any explanations, that would be different.
**Edit** The two people I spoke to were managers with VHS who are responsible for dealing with situations like this. Not just someone I ran into....
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