Quote:
Originally Posted by geofitz13
We were told by a scheduler that we should call 911. When I spoke to one of the supervisors yesterday, he told me that he was there when that happened. The procedure that should have occurred did not, and he was disappointed that it was not. Had he, at the time, or had the scheduler, at the time, followed the procedure that was later explained to me, then the whole incident would not have happened. My question was answered by the two supervisors. I am, according to them, not being unreasonable. Now, if they can remedy the situation so this won't happen to the next person, all will be good.
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That's good to hear. You were frustrated... you didn't feel the situation was handled correctly. But you talked to supervisors at TVH and they saw a breakdown in protocol and hopefully they are finding the issue and will make sure it doesn't happen in the future. They listened to you and admitted the system didn't work.
TO me? The fact that they listened to you, admitted a breakdown in protocol and looking to fix the issue is a big deal.
I guess you have to decide if this explanation works for you or if you want to find another healthcare provider.