[QUOTE=They listened to you and admitted the system didn't work.
TO me? The fact that they listened to you, admitted a breakdown in protocol and looking to fix the issue is a big deal.
I guess you have to decide if this explanation works for you or if you want to find another healthcare provider.[/QUOTE]
I agree wholeheartedly. It was a big deal that they listened. It would be nice if this didn't happen again, to someone else. In the meantime, as I think I have stated before, I couldn't be happier with the ROUTINE care that I and my wife have received by VHS. This is what would make it difficult to make a change. But at our ages, it is easy to expect that emergencies can occur, and if that part is deficient, it is a problem. I am trying to remain positive, given the response of the managers at VHS.
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