Had the same thing happen only it was a rock shot out by the neighbor's lawn service mower. Contacted Choice Maintenance and was told to submit an estimate for replacement. Called the warranty dept. and was told the original windows were done by Custom Windows who no longer does that service. They said T & D install windows, so I went with them. Choice Maintenance sent a check immediately after receiving the T& D info. Choice Maintenance is now my lawn cutting service.
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