Quote:
Originally Posted by Jazuela
If it's a franchise, then Corporate wouldn't be "letting" or "not letting" it happen. Franchisees are supposed to hit certain metrics but customer service doesn't always meet them. If it's a Corporate store then you should definitely call Corporate about it, they can (and should) actually do something to remedy it.
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All of their receipts have an online survey that rewards customers with discounts, so they at least pretend to be monitoring customer satisfaction. I just think they must be getting poor reviews, franchise or not. I don't think McDonald's would allow a new store to get away with bad reviews.