Try unplugging it and remove the battery. Then, reinstall the battery and plug it back in. That will reset the computer. Another thing to try is to plug the laptop directly into the modem with an Ethernet cable. If that works, you probably just need to buy an external plug-in wireless wifi adapter from Best Buy. You can also install Avast free virus software and see if you have a virus. Good luck.
Last edited by retiredguy123; 09-05-2019 at 03:27 PM.
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