We had DirectTV for 20 years- my husabnd liked the NFL ticket because he wanted to watch his Patriots and we lived all over the country (GA, Colo,HI). Moved here 2 years ago and transferred service so new two year contract. Negotiated last year for a cheaper price ($60 off) but then in August it went back to new price- $170. Got fed up. Decided to cut the cord. Spent 40 minutes getting thru to live person with ATT to cancel account.(only way to cancel is talking to live person, you cannot do it online). Shipped equpment back. ATT/DirectTV acknowledged our return of equipment on Sep 9. On Sep 11 we were notified via email that our auto billing for Sep (via credit card) would happen on Sep 27! Spent another 2 hours on chat feature and phone getting it straightened out that our account is closed and have fully paid any outstanding balance. What a nightmare. Their customer service is horrendous.
We now have Playstation vue and are very happy. CUrrently have some Boston Sports station so my husband is thrilled. Not sure we will continue to get that station because I understand the stations change with PSV. But very happy with it so far and a lot cheaper. And we can still DVR stuff although it seems like I cannot DVR just one game- it DVRS every NFL game when I try to DVR just one! Still figuring that one out. SUggestions welcome.
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