To the OP, yours was an unacceptable experience.
Dr Kerina has done 2 difficult total knee replacements for me and did an outstanding job. There were some appointments where I had to wait an hour or more, but, since the move to the new clinic, I thought they/he had improved immensely on timeliness. Last time I was there, he actually saw me before my appointment time.
I am hoping your experience was an aberration, but, it is certainly understandable if you have lost confidence in the doc or his staff and go elsewhere. He is an excellent surgeon.
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Maryland (DC Suburbs) - first 51 years 
The Villages - next 51 years
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