Good Job Trayderjoe, you may have saved many people much heartache with your valuable post.
My read on the treatment you got has everything to do with DirecTV being purchased by AT&T. Before that, I was a long-time Direct customer and never remember any Hocus Pocus that many people have experienced with billing and equipment return issues. They (Direct) are a disgrace IMHO. They were Fantastic when they were a stand-alone company. I went thru similar problems when we ended our relationship with Direct.
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