Quote:
Originally Posted by CFrance
DirecTV hasn't been the same wonderful company since becoming part of AT&T a few years back. We had a row with them over non-payment of several months' service even though we had had no contract and had canceled the service. There aren't enough words allowed in a TOTV post to explain what transpired. But we hung on, and the $495 amount they wanted to (erroneously) charge us was finally erased. The main problem was they claimed we signed a contract when AT&T took it over. But we hadn't, and they could never come up with a copy of the contract they claimed we signed. We did have to go quite a way up the chain of command, including sending a notarized letter. It was a mess and took forever.
We had been with DirecTV since they started NFL Ticket, and it was a wonderful service with no administrative hiccups. A shame AT&T had to come along with their incompetent record keeping.
To the poster that said "Ball in their court," I see a problem with that. I'm afraid they would turn you over to a collection agency, and then your credit rating would be affected.
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If you are retired, why worry about credit rating?
Our credit rating ( wife and I) must be pretty poor, as we have not borrowed for over 40 years.
The OP has done all he needs to do, and has proof. Ball in their court!