I had a similar issue when I canceled my service with Century Link. They kept telling me that in order to ship their equipment back to them I needed a shipping label from them. I waited weeks and never received the label
Each time I called the rep said they were sorry but that they would send the required label that day. Guess what, it took 3 months to finally get the label and each month they billed me for the unreturned equipment. I finally got a small bill for the partial month of service
that was all I owed and it is now closed.
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