I suspect there are real consequences (to the dealership) for bad survey reviews and they aren't willing to risk another bad review. As far as I know, as long as they aren't refusing you service because of race, sex, religion, etc. they are within their rights not to serve you. This begs the question as to why you would want to go back there after a previous bad experience. Move on to another dealership.
Quote:
Originally Posted by leej63
Warning stay away from Key Scales Ford,
Terrible Service department, they refuse to work on my 2 year old vehicle which is still under warranty because I gave them a poor report on a survey after a terrible service visit. Poor management and ownership.
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