If you didn't buy the cart from them, they won't make a service appointment for you, so you have to line up at the garage door, and when the shop opens (at 8:00AM I think), they take you in, first come, first served. They are limited by available overnight parking space inside the building, I was told by the service writer, as their insurance coverage doesn't allow them to park your cart outside overnight while it waits for service. So get there early to ensure you get service. I have used them several times now for service, and they have always offered a free loaner cart. The service has been very good, and I was happy with pricing.
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