OK, here is the update, ended up with 2 Comcast techs here for at least an hour. Modem was fine, there was a problem with the signal level (note: this was "repaired" about 3 months ago. Anyway, they were able to provide a temporary fix until another team comes to fix the signal from the main office to the post in the back yard. All in all these guys were very pleasant, answered my questions and explained what was going on.
So everything is working.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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