PayPal has a Resolution process for disputing a claim:
“If you've tried working with your seller, but still need to file a dispute, here's how:
Go to the Resolution Center.
Click Report a Problem.
Select the reason for your case and click Continue.
*The Resolution Center is not currently available on the PayPal mobile app.
What's Next?
You have 20 days from the date you opened the dispute to resolve it with your seller. If your seller isn't responding or you can't come to a resolution, you can escalate the dispute to a claim. If you escalate your dispute, PayPal will review it and decide the outcome. If we need additional information from you, or need you to take action, we will email you. You can check the status of your dispute at any time in the Resolution Center.”
However, PayPal wanted my banking information several years ago and I do not deal with them myself because of that.
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