[Nucky]

800–692–7753 It's Apple Customer service. I promise you will be amazed at how helpful they are. You won't be on hold long and they speak clearly. I tried the same thing myself and didn't have any luck. The Service Person had me fixed up in about 10 minutes for free. It's the first phone I've ever had that I wouldn't even think about getting rid of at the 2 years mark. It was worth the money since my son got it for me. He went to the first position in the will!

It's not hard to do but it's hard to remember how to tell you how to do it. Good Luck!