[eweissenbach]

Good for you that they responded so economically. No offense to you, but they really should either refuse to respond to non members or charge a more substantial fee for service. There may well be people who, knowing of this policy would either drop their subscription or never pick it up, thinking they would be money ahead to simply wait until the service was necessary. It is analogous to buying homeowners insurance after a fire starts and expect the insurance company to pay. The whole premise upon which insurance or a service like kart aide is predicated is spreading of risk - the many that have no or few problems provide the money to serve those that do, which is why they can provide the protection economically.