I called Samsung about a screen defect on a 60 inch TV that was still under warranty about 2 years ago. A few days later, a guy showed up in a van with a new screen and replaced it in about 10 minutes. I was amazed that the only thing inside the TV was a small box inside the back panel and some wires. I also didn't understand why they didn't just replace the entire TV, but it still works fine.
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