I don't know what their business plan is, or how they train and motivate their employees. But, from my personal experience, it seems to be to upsell as much as possible, and to charge customers, not based not on a set schedule of prices and needs, but on an evaluation of the situation and how much profit they can achieve by performing unnecessary work and charging as much as possible for it. That is not the way to run an auto service business and to build customer loyalty. Just my opinion.
|