I have been with DirecTV off and on for probably 20 years. Since moving to The Villages I have used DirecTV, Comcast and CenturyLink. They all pretty much have the same Customer Non-Service in my opinion. Whenever my existing contract runs out and the negotiations begin I know it will take a minimum of 3 to 4 months before the monthly bills are accurate. It always take multiple phone calls and only gets resolved after I demand to speak to a supervisor.
One of the tricks these services use is to let you think that your bill cannot change until your contract runs out. My current contract states that I agree to pay $124 for the programming package with a $60 discount for a net $64.00 per month. As of January 2020 DirecTV is raising their rates so that the same package will now be $131.00. I will still get the $60 discount but my cost will now be $71.00. By using the "discount" option they can raise their rates as often as they dare and if you are in a 12 or 24 month contract you just have to grin and bear it. DirecTV is not the only one that operates this way.
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