Have used Comcast for the past 11 years and never had a problem until I bought a new Sony TV. I could not get the remote paired correctly. Everything but the sound worked. 2 hours on the phone with a tech who barely spoke English and the entry of every code in their book didn't work. Went to their store and solved the problem. She gave me a code that worked. Where did she get it from. She said she saw it on a YouTube video. Seriously!
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