[JoMar]

My previous post provided the details of my wife's dilemma when Verizon changed medical plans and when she tried to get into United Healthcare was booted by Medicare. First, thanks to all that gave us recommendations, nice to know that help is here when you need it. The update is that TVHC escalated the issue and we are working with someone in the Hollywood Florida office. Today we had a conference call with UHC, Verizon and my wife. It was a civil, professional and productive call. Verizon also initiated a conference call with their Part D provider so it was a phone party. Bottom line, Verizon confirmed that the cancellation with the Part D provider did not happen as it was supposed to do and is initiating the process (bureaucracy) to correct the error, will fax the information to UHC and copy us. If all goes well and as represented Medicare should accept my wife back into the UHC plan effective Jan 1 and UHC will handle any reimbursements from that time forward. Not over yet but can't articulate the surprise on how TVH and UHC handled the issues. We thought it was a closed case but they didn't and have been working diligently with my wife to get it resolved. Thanks again