Quote:
Originally Posted by Nucky
Home Depot 3rd party delivery company goofed up on our delivery of Samsung Front Loader Wash & Dryer with pedestals. The first day they didn't show up. No big deal. They did show up late in the day the next day. They sorta did the delivery azz ackwards. They removed the old washer & dryer and then unboxed the new units inside the truck. After making sure the boxes were never opened before I went in the house to get them both a drink and to get their tip.
They were inside already with the new equipment by the time I got to the laundry room. Small problem, the stuff they delivered was white and we ordered silver. They asked if we would take the white ones. Nope. Now reverse the process. Back on the truck with the new and hook up the old units. Reported the situation to the store manager and the delivery company on the phone.
The next day on the first delivery our new correct color stuff was delivered and thing went perfectly. Later in the day I went to Home Depot and spoke to the Store Manager. I said I wanted to be compensated for our time. I said I don't care if it's $50 or a $1000. I just want to feel like they cared about what happened to us. 15 minutes later he came back and asked if a $350 adjustment would do the trick. I graciously accepted and all has been fine ever since.
I hardly ever buy the extended warranty but did so as they were having a special and it would have be dopey not to purchase both policies. So far so good. Home Depot is good by me.
Lowes on 441 has one Company truck left for emergency home deliveries. They farmed out all the other work when they found out how hard and expensive it is to have a fleet of drivers and trucks. Smart Business Move.
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Nucky!
The negotiating style you described in paragraph 3 above is a thing of beauty.
If you ever decided to un-retire, you could quickly build a little business in TV — built out of nothing more than just you doing your thing by taking care of such problems for those who do not have skills such as yours. You did not fade away, defeated, nor did you yell and scream, or try to intimidate. (They are used to that.)
You stood up for the consumer’s right to fairness in a transaction while treating the manager in a respectful manner.
I recognize the gift you have of being able to use compromise to get what is fair. Throughout my working years, I often was involved in contract negotiations. I sure would have wanted you to be on my side of that bargaining table.
to you.
Sincerely,
Norma Rae Boomer