Lowes and Home Depot are now using 3rd party delivery.
Ordered a fridge on black Friday, came in 3 weeks later.
The delivery window was set for 8am to 8pm.
XPO logistics (delivery company) called at 7:30pm said "the truck broke down" will have to re-schedule.
Re-scheduled,same window, no show, no call.
3rd re-schedule, same 8-8 window, called said same excuse, "truck broke down"
Went to Lowes, canceled the order, Lowes called XPO.
Got a call from XPO at 9:30 pm said we can be there in an hour and a half. (they deliver from Orlando)
Told them to forget it. Told Lowes we will never buy from them again.
Lowes was very apologetic and said it was a "corporate" decision to go with XPO, and are getting many customer complaints.
Next day went to a mom and pop shop in Ocala, found the same fridge, same price.
We're done buying from the big box stores.
(Best Buy also uses XPO for delivery)
XPO Logistics complaints" - Google Search