Quote:
Originally Posted by retiredguy123
If you have Xfinity, when your 2-year contract is about to expire, make an appointment and visit the store on 441 near Best Buy. It's much easier to renew the contract in person and they will give you a printout of the new services and payments. Almost every contract will come with a 40 or 50 dollar per month discount that will automatically expire at the end of the contract period. I think this is why some people get mad when their bill goes up. They don't realize that the contract expired and the discount was removed. In my opinion, calling them on the phone to renew the contract is much more difficult and cumbersome. Also, if you want to downgrade to an Internet only service, you can do that anytime without paying the penalty in the contract. The penalty only applies when you cancel all services.
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I have always been treated well when visiting the store with issues of any kind.
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