I only use Walgreens for the initial filling of the prescription. After that, I order online to be mailed, being sure to give adequate time for that. I also have text message alerts to give updates. If I have left a prescription to be filled at the pharmacy it will text me when it's available. Recently, I had 2 prescriptions that were delayed because they were out, I got a text telling me that,but they were filled the next day and I was alerted when they were ready. If you have them mailed, there will be less chance they will be out as they come from a major mail out facility with much larger inventories. When I was working pharmacist, the problem was the same as some of you have described. We kept amounts on hand to fill initial prescriptions, but if we had a sudden influx of people wanting refills (and many are three months supplies) we would have to order it and the prescription would be delayed. if it was a necessary medication, we would give a short supply and have the rest mailed. My recommendation is order on-line when you are 10 days to 2 weeks from running out and have it mailed to you. cuts down on time spent there in line. also, you can always check the status of the refill on-line any time.
I understand your frustration, but I can assure you the pharmacist and staff would like nothing more than for every thing to go smoothly and you pick up your meds. without any problems. They are under enormous pressure to do more with less help (less help means less salaries and less overhead) and problems slow them down just compounds the back up.
If you want to continue to pick refills up at the store, then do so when you have enough left to cover for any delays. set up the text message system to be notified when it is ready to picked up. they even email you to tell you they received it. But the easiest way to get your refills is to choose mail option when requesting it from Walgreens.
here's the email you get from using mail:
Thanks for Filling Your Prescription
with Walgreens
We received your prescription request on 4:48 PM on Sep 15, 2016. When your prescription(s) are ready for pickup or shipping, we'll send another email.
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