Quote:
Originally Posted by Birdinparadise
I am posting this information as a cautionary tale. We lost hot water last Thursday (2/6). We immediately contacted Mike Scott Plumbing (who installed the Rheem tankless water heater) and in fairness to the company, a plumber was at the house in 45 minutes. The issue was quickly diagnosed as a failed “ignitor coil” which according to the plumber is a common problem. It needed to be replaced. HOWEVER, this part is NOT carried on any of the Mike Scott trucks. The plumber could do nothing. It had to be ordered from Rheem and would be delivered by FedEx to our home in 2-4 business days. Are you kidding me?
We spent 6 days without hot water!! GUESS WHAT - THIS PART CAN BE PURCHASED FOR $20.95. You can even order it from Home Depot.
It is unacceptable that all of TV residents south of 44 will at some point face this problem and Mike Scott Plumbing cannot spend the money to stock their trucks with an essential part after all the money the company has made from all of us. UNBELIEVABLE.
We will be ordering a “spare” so we never have to go through this again.
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Maybe the company is in some disarray due to the unexpected death of Mike Scott a couple of weeks ago. He died in a car accident.