Sounds to me like this is a TV development issue, then. If they are mandating that these are the water heaters to be installed, someone from the TV side has to communicate to plumbers of such (although it seems like the plumbers already know). Part of that communication has to be that if you're going to get the business installing these, you have to carry some spare parts.
You can't leave residents in the lurch for something that you mandated be installed. It can't be just a case of "oh well, that's just the way it goes". Hot water is a necessity, not an option. Someone's got to pick up the ball here, and it can't be the poor powerless guy who's at the cold water receiving end.
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