Quote:
Originally Posted by JoMar
That's not a cost....the personnel are working anyway and they schedule the appointment so they can control. Not sure what the data points are on how many use the service but one person had it done here and they left when they got a call. They came back after the call so it didn't impact our coverage.
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We will just have to disagree about that. It most definitely is a cost. Nobody does anything just because they are working anyway.