So sorry you had an issue. We have used them twice with no issue at all. They give a window rather than an exact time which is very different than the other shuttle to airport. They did show up within the hour window they gave us for
Pick up. That can be a bit nerve racking. If you want to save $20 use them. If you want an exact pick up time for $40 use the other one. Luckily we have had a good experience both times we used Groome.
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