I had similar experience. Called the manager to share bad experience... he wasn't even courteous enough to share his name. Lol. Bad leadership.
Quote:
Originally Posted by suebu
Daughte
r scheduled them for a flight this morning..
Called them last night to confirm pickup....supposed to be there for a 5am pick up.
THEY NEVER SHOWED UP. She called at 5:35 and was told the driver has a 40 minute window and there's still another 5 minutes in that window!. after another 20 minutes, and not able to reach the driver herself, their office tried to reach driver, and also no luck. said they would send another shuttle...….and THAT ONE ALSO never showed. Girl answering the phone was RUDE and abrupt.
And address is in one of the well established villages so it isn't that they couldn't find the address on google.
She had to rebook flight for tomorrow at an extra expense, extra day off work, etc...…
she is waiting to talk to the operations manager
they will go under quickly because of poor setup up and poor operations.
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