[njbchbum]

Originally Posted by Madelaine Amee

I have to cancel Century Link. I have searched their website and so far all I can find is a phone number for cancelling and I do not want to get hung up on the phone with them. Has anyone done this by email? I really want a hard copy for my files, just in case.

My guess is that a personal phone call must be made in order to verify that it is the customer making the request rather than an email which might have been spoofed.

Have you tried to make that cancellation request by using their "LIVE CHAT" option and requesting an email confirmation? You should also be able to copy/paste that conversation since both parties type their messages to each other.