Quote:
Originally Posted by njbchbum
My guess is that a personal phone call must be made in order to verify that it is the customer making the request rather than an email which might have been spoofed.
Have you tried to make that cancellation request by using their "LIVE CHAT" option and requesting an email confirmation? You should also be able to copy/paste that conversation since both parties type their messages to each other.
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Thanks for the great information. I have been told I have to initiate the process through a phone call which I was hoping to avoid. I just do not want the hassle of having them try to change my mind. I just want it done.