Had this issue on our 2010 Yamaha Drive. Tried several times to get dealer to align without success. Finally called Joe's Cart Repair and he aligned the front wheels and had no problems after that. Unfortunately, I believe he retired and the business has merged with Southern Cart Works in Fruitland Park (352) 391-2047. I have used them for my cart service and repairs for the last 5-6 years and am VERY pleased with their honesty. I suggest you talk with Brian the owner and he will give you a straight answer on whether or not he thinks he can fix your problem.
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