OP are you the renter or the owner looking for advice. As an owner this should be a no brainer. It would be just as if you had a death, you would offer condolences, send a card, and refund their money.
As an owner if it puts you in financial distress, you can always speak with your financial planner.
Next time, As a renter before you sign ask, about an emergency situation
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Do not worry about things you can not change 
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