Quote:
Originally Posted by marantho
Hi Clearwater,
We bought our cart(rebuilt '05 ClubCar) in May of this year from KH...they were great to deal with then...the cart did have to go back to the shop four times in the first week!!! It was all warranty work and all was okay. Sometime in July one of the batteries self destructed and it too was replaced no problem.
In September we had the accident...car kind of drove over the front and crushed the front cowl and destroyed the front suspension...that's when our trouble started...the latest, the headlights did not work when it came back(after the month and a half stay), they took it in adn said we had to pay extra to fix them, even though they replaced both headlights. We refused so they held the cart hostage for a couple days...yesterday they brought the cart back, said if I didn't pay they would void the two year warranty that we got with the cart...we refused to pay and so lost the warranty...that's okay we'll go back to using Spano and pay for any repairs, we won't have to use KH again...this was yesterday, last night we find the cart has no brake lights...and so it goes!!!
Would love to hear some ideas on how to legally go after this unscrupulous and dishonest outfit...spreading the word across this forum will help steer people away from them!!!
Tell you friends...
marantho
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First thing I would do, Marantho, is contact the Better Business Bureau and lodge a complaint. Also, did the insurance company that was involved pay KH directly or did they give you the money for damages? If they paid KH, you could go back to the insurance company for inferior repairs on your cart. You appear to be taken advantage of here and I would check further as to any recourse you have available to you. Good Luck!