You have to call the office and explain your situation
I broke my wrist and was unable to play for quite some time. I called when it came time to renew and explained what happened.
They checked that indeed I had not played in that time. I was told to get a doctors note. I did not get money back, but when I renewed I was give a credit, which reduced payment.
I do not remember details, but it seemed fair to me at the time.
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Photobucket has changed their site from free for years to now blocking your photos, shame on them and will have to find new way to post albums I have.
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