Quote:
Originally Posted by CFrance
The first time I ordered from Instacart, they contacted me about my order asking for permission to substitute items.
The last time I shopped at Instacart (over a week ago), despite the fact that I noted No Substitutions Please in the special instructions box, the shopper substituted six items I can't use, without asking me. I sent two emails to customer service (there is no phone number to call listed on their web site). I have received no response.
Substituting chicken wings for boneless, skinless chicken breasts? Lamb necks for lamb chops? Full fat turkey sausage for Jennie-O 97% lean turkey sausage? Come ON! These items are currently in the freezer awaiting a response from Instacart. I guess my husband will be clogging his arteries, or we will be "eating" the cost and throwing them out.
I am now afraid to order from them.
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If the payment for the service was via Credit Card then there is your answer. If that doesn't work then let me know and I'll call Vito & Rocco. They always get results except the they were trying to collect on a Lobster bet for a Pal of ours and so far after 4 plus years, No Dice!
