Quote:
Originally Posted by Bill32
We had a very good First use experience with instacart/Publix. Constant communication with our shopper as he asked questions and delivered within two hours.
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That was my experience the first time around. I am hopeful it will be like that again. I am discouraged, however, not to have heard anything back from them about the messed-up order from last time. It could be they had to hire more people and my shopper was inexperienced or forgot the procedure to contact the customer about substitutions. Or she didn't read the notation.
The fact that she noted on my account page that "Chicken wings were all they had" did not help.