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Originally Posted by JGVillages
We are having our roof replaced the end of April and will have to remove the DirecTv Dish (keeping wiring to it connected) on our roof taken off then more importantly replaced after. Can't get to DirecTv service because of the virus situation. Does anyone know of someone or a TV company that could re attach to our roof. Thanks.
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Their installation is handled by a third party, a contractor named Mastec. I wouldn't leave alignment with the satellites to an amateur. Do you have the monthly maintenance fee included in your plan? I've had it since the beginning in 2008 when I started. I would think that would be covered if you did, if not it would probably be a charge like a service call.
As far as reaching Directv, have you tried email or instant messaging. Here's a link to online support.
COVID-19 Coronavirus: AT&T Online Help & Support Resources