Office is closed, but I can tell you that not everyone who is answering the phones is giving out the correct information. My issue was different than yours however, I insisted on speaking to someone else, since I was given incorrect information from 2 different people, when we left in October. Again incorrect info when we returned in February.
This time I insisted on speaking to someone who works in the golf membership office. The call was returned in an hour, yes the info I had received in October and February was incorrect. My problem was fixed immediately, with a confirmation in the mail within 2 days.
I think they are spread a little thin, but those who answer phones should not be giving out answers
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Do not worry about things you can not change 
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