It's a racket. All the companies play the same game. They are buying new business and do nothing for existing customers to build long term relations. Years ago I even talked to a senior VP at Directv and explained this. His response was we can help you cut your bill, what channels do you want to eliminate. Missing the whole point, I asked what the acquisition cost of new customers was since they receive a new box, dish and only have to pay for installation versus the retention cost to maintain existing customers. Obviously he could not answer the question. WHAT EVER HAPPENED TO CUSTOMER SERVICE? The game is you sign with a new company at lower rates, then after a period of time(most after the first 12 mo) , you lose DISCOUNTS which your cost goes up, then during the second year, you lose more DISCOUNTS, by the third year you end up paying the supposedly full cost. Somehow the FCC needs enough complaints in order for them to look into. Spectrum is the same. I shopped the 'Prices start at $49.95 per mo. By the time I ended up getting a comparable package, it was the same cost I was currently paying. We should not have to play games every year switching companies to save money, its ridiculous! Good luck.....
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Originally Posted by sam&rog
A full page ad for low cost tv in today’s sun.
Does anyone have experience with this company?
Almost too good to be true.
Paying Century Link over $200 a month.
Enough is enough.
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