[Villages Kahuna]

Again there are critics of T&D here saying they’re too expensive. I have used them on several large projects and I would never use anyone else! You definitely get what you pay for.

Unless the demand has changed, T&D will not only quote a premium price, but they’ll also tell you they may not be able to begin work for a month or two. Other contractors will get your name on the dotted line, show up for a day or two then disappear off and on. Maddening.

T&D may not start for a month or two but once they do they work every day until the job is complete. The quality of their work is superb and they’re very conscious of damaging your neighbors property or inconveniencing them. When they finish they completely clean up your property. In my case the did a project in the rear of our house and they even replaced and leveled all the sod which had been damaged by construction traffic over the lawn.

From a quality standpoint they don’t emphasize it but they commit themselves to never having a dissatisfied customer. They proved that in my case when they built a large extension to the birdcage over a new spa they built. I knew there had been a code change for birdcage structures and we discussed that I did not want to see 2/3 of the structure look one way and the new part look different because of code changes.

Their engineer came up with a design which would eliminate any visible differences. Unfortunately their project manager failed to communicate the new design to the construction crew. We weren’t home when they built the extension to the new code. It looked different as I knew it would and I was furious. The president of the T&D division came out the next day, a Sunday morning, and after explaining the mistake they had made told me not to worry, they would tear down the entire birdcage and re-build it completely. It was a big birdcage.

Their crew was out the next morning to start and the new birdcage was up in a matter of less than a week.

That’s what you call customer satisfaction. And that’s why you pay a little more for T&D to do your project. Personally, I wouldn’t even solicit other bids!