[dddave]

Dr Germen Guitain, of the Royal Dentistry in the Villages, is the worst dentist I had ever seen. I knew for a long time, I needed at least a dozen teeth capped. My first appointment was in May. Dr Gaitain concluded I needed 15 new teeth. In that visit he ground down the 15 teeth and put temporaries on each. He said he would work on 3 permanents at a time. I imagined the process would be over by September or October. (A warning note he makes you pay up front). But, rather than taking the normal 2-3 weeks for the permanents to be made, it was usually 3-4. At one point he took a 3-week vacation to China, with no backup. At least 5 times either the temp or permanent fell off. Twice, when the permanents arrived, they did not fit right, and had to be re-made. Finally, in December of 2019, we were on me last tooth.
All January went by with no call about this last permanent. In early February I called to see what was a delay. Dr. Gaitain’s caustic receptionist said, “We will call when it is in!" and just hung up!? A few weeks later, I called angrily , “This is going on too long!” She responded coldly, “I will talk to the doctor, but he is in China right now.”? "What?" No indication of when he would be back or if there was a backup. Again, I never heard back.
Just as the virus restrictions were announced. I lost the temporary. I called the office. Before I had a chance to say anything, I heard, "We are only handling emergencies.", with another hang up. I immediately called back and before she had a chance to say anything, I hurriedly explained about my naked tooth and said, “A competent dentist would consider this an emergency.” This one sentence receptionist repeated, “I will talk to the doctor, again.” Naturally, I never got a call back.
My tooth was now getting more painful. I called daily for a week only to hear “The voice mailbox is full.”!?
In desperation, I called a dentist my wife knew, Dr Thomas Dunn. His pleasant receptionist sympathetically listened to my plight. And asked, “Could you possibly come in this afternoon?” WOW. I was seen immediately. Dr Dunn examined my tooth; took a couple of X-rays – even some photos so I could see what the tooth looked like. His diagnosis was that capping that tooth would never have worked – there was not enough tooth left for a cap to bond to. The only solution was an extraction, followed by a bridge or implant.
Conclusionary words – rude, uncaring, disorganized, unprofessional, non-communicative. Skirting the truth, incompetent.